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We are sure you will be completed satisfied with your purchase from The Footstool Company. However, if you are unhappy with your purchase or it is damaged, we will offer a refund or replacement, provided you comply with our policy. To do this you should:

notify us within 7 days of receipt of the purchase, by email, mail or fax, see contact details on Customer Services page;
return the purchase unused and in perfect condition, in the original packing (unless damaged, in which case return as received); within 21 days;
return the delivery note, and the completed returns form; within 21 days;
understand that, you are responsible for the return shipping costs, so please ensure that goods are well packaged and labelled.

If you change your mind before delivery we will provide a full refund.

If you return after delivery, we will retain a £10-20 charge (depending on items) for our costs, per return, and refund the balance of the purchase and original delivery costs. All refunds will be by a credit to the original card used for the purchase and within 30 days of receipt of the goods by us. We will unfortunately not be able to offer refunds on:

Purchases returned after 21 days of your receipt, or where you have not notified is within 7 days of receipt.
Purchases that have been supplied with your own fabrics.

This does not affect your statutory rights.


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