We are sure you will
be completed satisfied with your purchase from The Footstool
Company. However, if you are unhappy with your purchase or it
is damaged, we will offer a refund or replacement, provided
you comply with our policy. To do this you should:
• notify us within 7 days of receipt of the purchase,
by email, mail or fax, see contact details on Customer Services
page;
• return the purchase unused and in perfect condition,
in the original packing (unless damaged, in which case return
as received); within 21 days;
• return the delivery note, and the completed returns
form; within 21 days;
• understand that, you are responsible for the return
shipping costs, so please ensure that goods are well packaged
and labelled.
If you change your mind before delivery we will provide a
full refund.
If you return after delivery, we will retain a £10-20
charge (depending on items) for our costs, per return, and
refund the balance of the purchase and original delivery costs.
All refunds will be by a credit to the original card used
for the purchase and within 30 days of receipt of the goods
by us. We will unfortunately not be able to offer refunds
on:
• Purchases returned after 21 days of your receipt,
or where you have not notified is within 7 days of receipt.
• Purchases that have been supplied with your own fabrics.
This does not affect your statutory rights.
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