Customer Service & Showroom
How to Order
Delivery Information
Our Guarantee/Returns
Security Policy
Privacy Policy
Terms & Conditions

Home > Customer Service
Our customer service aim is to ensure that your shopping experience is simple and easy from start to completion. To help you we have detailed all the information you need on these pages. We will also keep you informed throughout your shopping experience with The Footstool Company. We thank you for your custom.

You can contact us and visit our showroom located at our workshop in St. Albans, where you can view the full range of furniture, select from our fabric collections and discuss custom requirements, (please call to check opening times) - location details as below:

• To order call 0870 112 5117; international +44 870 112 5117
• Email all enquiries on
• For customer service enquires, call 0870 112 5117; international +44 870 112 5117
• By filling in the contact us form, click here
• Fax on 01727 848426; international +44 1727 848426
• By mail at our showroom:
   The Footstool Company Ltd.
   Unit B4, Albright House
   156 St Albans Road
   Sandridge, St. Albans 
   Herts AL4 9LP

If, for any reason, you are not happy with your purchase, or the goods are faulty or damaged, we will offer a refund. You will be required to notify us within 7 working days of receipt.
We aim to deliver within 21 days for standard orders. Deliveries to non standard areas, international locations and some products may take longer, in which case we will notify you. Click here for details.

Enjoy shopping via the website, click here for a step by step guide to placing your order and getting confirmation.
Should you need to return anything, you will be required to do so in a way to comply with our returns policy. Click here for details.
Click here for details.
We use strict security processes to guard your information. All card transactions will be encrypted, using rigorous processes, before being authorised via your card provider. Click here for details.
We comply with UK data protection law, and only use your personal information for processing your order. Only if you have agreed, we may occasionally mail you with offers. We will not pass on your information to any other companies.




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